KARACHI – In mild of the COVID-19 crisis and the metropolis-wide regulations, k-electric has notified NEPRA that it'll facilitate clients by using the use of the intake price of either the previous 11 months  average or the corresponding month final year whichever is “lower".

This selection was taken basically to provide remedy to the customers in the course of those difficult instances, mainly for the reason that CSM mechanism for common billing defines that the “higher" of the 2 numbers have to be considered.

KE officials said that energy software had suspended bodily meter analyzing in the hobby of the safety of its employees and its customers and as such KE bills to its residential and business customers had been calculated based at the average quantity of gadgets ate up, consistent with country wide electric strength Regulatory Authority (NEPRA) mechanism described within the purchaser provider guide.


As in line with the purchaser carrier guide (CSM), that is uniform for all DISCOs, billing on average mode is primarily based on both the common consumption of the previous 11 months, or the consumption of the same month remaining 12 months, whichever is “higher" all through circumstances where physical meter studying isn't possible.

however, spotting that the cutting-edge state of affairs is in particular hard for economically inclined segments of society, ok-electric powered with intimation to NEPRA will bill customers on the “decrease" of the two numbers for April. The step is in continuation of its earlier efforts to provide comfort through due date extension for payments under Rs4,000.

this is similarly to the option of deferred charge through installments over three months to customers consuming much less than three hundred units a month, which has been announced as part of the “PM remedy for COVID-19".

customers are also asked to remember that average billing is an intervening time degree and could sooner or later be adjusted in future payments, primarily based on actual meter readings as soon as bodily meter studying begins.

at the same time, KE keeps to enchantment to customers to make certain well timed charge in their energy payments as these cross closer to dealing with operational costs consisting of gas payments.

both of these underpin continuity of strength supply, which has grow to be even greater important within the combat against COVID-19.