LAS VEGAS (AFP) - With robots, augmented reality presentations and different advanced technology, traditional stores are taking a cue from the online world to find new methods to connect and preserve clients.

The 2019 patron Electronics display in Las Vegas featured dozens of exhibitors showcasing how brick and mortar sellers can ramp up opposition against the likes of Amazon and other on-line traders -- and deal with what a few name a retail apocalypse.

chinese retail giants JD.

.Com and Suning every had a large presence at the display on the lookout for companions for their "retail as a provider" method, to permit merchants to plug into new tech systems.

"We trust the future of retail isn't always approximately online or offline, it’s boundary-much less," said JD communications manager Yuchuan Wang.

JD showed how retailers can use augmented reality monitors that permit consumers to apply gesture manipulate to sincerely try on and purchase apparel and splendor products.

With these structures, a store might not need to inventory all garb products in all sizes, allowing the purchaser to truly click on an object in the shop and feature it introduced unexpectedly.

one among China’s biggest retailers, JD additionally showcased the usage of delivery robots and drones that are being utilized in China, able to attaining maximum chinese consumers within a day or two.

bypass the cashier 


Suning, which claims to be China’s largest omni-channel retailer, also confirmed augmented reality retail attempt-ons as well as its cashier-free shop similar to the Amazon go model.

"i will choose up an apple and it tells me how a great deal the price is," said Suning strategy director Watson Wat, who turned into showing CES attendees how its era may be carried out.

"And with my merchandise I simply stroll out and it makes use of facial reputation to discover and fee me."

Suning announced it become seeking partnerships with retailers for its "mind of smart retail" that might allow shops to use its technology.

"I accept as true with the generation is mature now, it’s inexpensive," Wat stated.

clever mirrors 


somewhere else, Procter & Gamble’s sales space at CES confirmed how customers can use of augmented reality and facial popularity constructed into mirrors to get personalized suggestions for skin care and splendor merchandise.

"We capture a unique identification for all people and deliver personalised results to them" on the idea of synthetic intelligence, said P&G’s Tina McCarthy.

SoftBank Robotics proven how shops can use different forms of robots -- one to have interaction with customers and some other to monitor stock and shop shelves -- to help enhance bottom strains.

SoftBank is partnering with Tally, made with the aid of Simbe Robotics, which scans store shelves to keep higher tune of what's available.

"there may be a huge problem in the retail area between what the system says is on the shelf and what in reality is there," stated Steve Carlin of SoftBank Robotics.

A more accurate system can assist address products that's overstocked or understocked, he introduced.

"we will start to push the proper sort of advertisements or incentives to store the matters which can be over-inventoried," he stated.

gaining knowledge of you 


SoftBank’s humanoid robot Pepper is teaming up on the attempt by using interacting with clients, together with using facial recognition to greet clients with the aid of call and manual them to merchandise.

"For stores, they recognise lots approximately you online however don’t actually recognise you at all in the shop," Carlin stated.

supplying tips inside the identical way as on line shops can make sense.

"stores are constantly trying to get one greater item in the basket," Carlin stated. "they could’t get greater foot traffic but they're hoping to get extra items within the basket."

Maeve Duska of the consultancy u.S. Technologies, said many shops are stepping up efforts to hold up with the Amazon go idea where clients can stroll out and pay robotically without awaiting checkout, a idea called "unattended retail."

"finally the brick and mortar retailer is aware how lots opposition there may be from on line," stated Duska, who spoke at a CES panel on high-tech retailing.

"they're trying to reproduction the net enjoy."

With facial recognition to pick out the patron and fingerprint and retina scans which may be used for charge, retailers are coming across ways to speed up the retail experience, often without interacting with a human.

"We’re very a good deal a self-carrier society," she stated.

for lots younger customers, "they do no longer want to talk to human beings" in the shop.

Tempered expectancies 


Analyst Brendan Witcher of Forrester studies, every other CES panel player, stated a few technology like virtual and augmented reality can provide cost for some goods that may assist clients visualize apparel or other items.

however he recommended in opposition to too much optimism approximately using data analytics and artificial intelligence to marketplace within the manner of Amazon.

"most outlets nonetheless can’t get a customized email out the door," he said.

"If that’s the case it’s now not time to position a robotic in the shop.